Frequently Asked Questions

8:00am – 6.40pm by appointment. Please contact us for an appointment at Magill on 8333 0322 or Salisbury on 8283 3760

Full payment is required on the date of service for all private patients including pensioners. If you are a member of a private health fund, please bring your card on the day of each treatment as we have Hicaps facilities. This means you will then only have to pay the treatment gap rather than the full fee.

The gap varies depending on your health fund and the level of cover you have chosen to be covered by the fund. We are preferred physiotherapy providers with Health Partners, BUPA and Medibank Private which means your gap payment is far less than with treatment provided by non-preferred provider physiotherapists.

Most health funds now only let you use the Hicaps facility on the day of service to automatically claim the rebate. Otherwise the account will need to be paid in full and claim the rebate back yourself from the health fund later.

If you have no health cover then you will not be able to claim back any rebate.

If you have an accepted Workcover or Motor Vehicle Injury claim, then accounts are sent directly to them. You are fully responsible for any accounts not paid by these third parties for any reason.

If you are eligible for an Enhanced Primary Care Plan (EPC) under Medicare, please bring your Medicare card and your debit / savings ATM card to each appointment. You will need to pay the full amount at the time and all but $10 is immediately returned to your debit account. If you do not bring these cards, then you’ll need to claim back the Medicare rebate yourself from a Medicare office.

Yes we do but you’ll need a doctor’s referral for Workcover, Motor Vehicle, Veterans’ Affairs (DVA) and Chronic Disease Management (formerly Enhanced Primary Care or EPC) claims.

Private patients do not need a referral, as we are first contact practitioners who have the training to diagnose, treat or refer off if you present with a non-physiotherapy problem.

Yes they are permitted to do so lawfully if the physiotherapist determines the condition is within their training expertise and the physiotherapist believes the condition would mean the patient would be unable to perform their normal work duties for a certain period of time. We cannot provide medical certificates for conditions such as colds / flu etc.

Easily removable, comfortable and loose-fitting clothing that will allow us to easily see the skin, joints and muscles around your injury site. For example, if it’s your knee then a pair of shorts to bring to wear or if your neck and shoulder then maybe a loose-fitting singlet or top. We always respect your modesty and privacy that you are comfortable with and if an area of the body such as your hip or lower back we will use blankets and towels to maintain your comfort and to relax so we can easily help your condition improve.

There is easy close-by parking as well as front door drop-off facilities for those that are unable to drive.