What are our working hours at Ducker Physio?

8:00am – 6.40pm by appointment. Please contact us for an appointment at Magill on 8333 0322 or Salisbury on 8283 3760

When and how do I pay for my treatment?

Full payment is required on the date of service for all private patients including pensioners. If you are a member of a private health fund, please bring your card on the day of each treatment as we have Hicaps facilities. This means you will then only have to pay the treatment gap rather than the full fee.

The gap varies depending on your health fund and the level of cover you have chosen to be covered by the fund. We are preferred physiotherapy providers with Health Partners, BUPA and Medibank Private which means your gap payment is far less than with treatment provided by non-preferred provider physiotherapists.

Most health funds now only let you use the Hicaps facility on the day of service to automatically claim the rebate. Otherwise the account will need to be paid in full and claim the rebate back yourself from the health fund later.

If you have no health cover then you will not be able to claim back any rebate.

If you have an accepted Workcover or Motor Vehicle Injury claim, then accounts are sent directly to them. You are fully responsible for any accounts not paid by these third parties for any reason.

If you are eligible for an Enhanced Primary Care Plan (EPC) under Medicare, please bring your Medicare card and your debit / savings ATM card to each appointment. You will need to pay the full amount at the time and all but $10 is immediately returned to your debit account. If you do not bring these cards, then you’ll need to claim back the Medicare rebate yourself from a Medicare office.

Does Ducker Physio provide treatment to Private and Third Party Injuries?

Yes we do but you’ll need a doctor’s referral for Workcover, Motor Vehicle, Veterans’ Affairs (DVA) and Chronic Disease Management (formerly Enhanced Primary Care or EPC) claims.

Private patients do not need a referral, as we are first contact practitioners who have the training to diagnose, treat or refer off if you present with a non-physiotherapy problem.

Can Ducker Physio physiotherapists provide medical certificates to their patients?

Yes they are permitted to do so lawfully if the physiotherapist determines the condition is within their training expertise and the physiotherapist believes the condition would mean the patient would be unable to perform their normal work duties for a certain period of time. We cannot provide medical certificates for conditions such as colds / flu etc.

What should I wear to my first visit?

Easily removable, comfortable and loose-fitting clothing that will allow us to easily see the skin, joints and muscles around your injury site. For example, if it’s your knee then a pair of shorts to bring to wear or if your neck and shoulder then maybe a loose-fitting singlet or top. We always respect your modesty and privacy that you are comfortable with and if an area of the body such as your hip or lower back we will use blankets and towels to maintain your comfort and to relax so we can easily help your condition improve.

Is there parking available at your premises?

There is easy close-by parking as well as front door drop-off facilities for those that are unable to drive.

How long are the appointments times?

An initial appointment is 40 minutes and a subsequent appointment is 20 minutes contact time. You may be there for as long as 30-45 minutes in total depending on non-contact treatment such as exercises etc.

Does Ducker Physio offer any discounted treatment?

Yes we do for Pensioners and HCC holders provided you bring in your latest card.

Can Ducker Physio physiotherapists refer for x-rays?

Yes, physiotherapists currently can refer their patients for plain x-rays for all parts of the body. However, currently Medicare pays the same rebate as doctors for x-rays of the spine, pelvis and hips. Medicare pays a lesser rebate for x-rays of the peripheral joints (e.g. knee, ankle) currently. The difference in the rebate can be obtained at the time by the radiology firm. You can then decide if you wish to receive the same referral from a doctor bearing in mind most doctors charge a co-payment of around $30.

Does Ducker Physio provide medical aids and equipment?

Yes we do. We have many products in stock plus we have a local medical supplier which we can access products usually by the next day.

I am injured and cannot walk up stairs - does your premises cater to this?

Both of our locations are on ground level and with full wheel chair accessibility so no issue with any injury you may have accessing our professional services.

What is the difference between a physiotherapist and a chiropractor?

Chiropractic practice is primarily focused on the manipulation of the spine in order to enhance the general health of other structures such as muscles and bones.

Physiotherapy practice is about treating a very broad range of medical conditions and with a vast range of various evidence-based techniques and skills for areas such as:

  • Musculoskeletal
  • Orthopaedic
  • Sports
  • Neurological
  • Disability
  • Rehabilitation
  • Cardiorespiratory
  • Paediatric
  • Dry Needling
  • Mental Health
  • Women’s / Men’s Health
  • Occupational Health
  • Aquatic
  • Cancer, palliative care and lymphodema
  • Gerontology
  • Pain Management

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